Alaa alakraa

Operations & Customer Service Coordinator
- Renew subscriptions for existing students and follow up on financial commitments.
- Achieved a customer renewal rate ranging between 70–80%, reflecting strong
relationship management and customer satisfaction skills
- Update subscriber information in the administrative system.
- Follow up on feedback and complaints, coordinating with other departments for
resolution.
- Coordinate class schedules between teachers and students, ensuring effective
organization.
Software Quality Assurance
- Performed manual testing on Yolo (Android, iOS, and web), with a focus on mobile
functionality.
- Created and executed test cases based on requirements and user scenarios.
- Reported and tracked bugs using Jira and Azure DevOps.
- Conducted regression tests and ensured UI/UX consistency across devices.
- Collaborated with developers and participated in agile sprint cycles