Alejandra Jaramillo

Lead multilingual digital publishing projects across books, video, and web platforms, managing planning, execution, and delivery. Coordinate cross-functional teams including content, editing, translation, and publishing, ensuring consistent standards across English, Spanish, and German. Oversee releases across Amazon KDP, YouTube, and web, maintaining structured documentation, clear timelines, and operational workflows. Introduced data-driven reporting and content delivery dashboards to monitor progress and optimize release schedules.

Led operations, systems, and project coordination for a large remote education organization.

Owned end-to-end operational workflows across CRM, assessments, onboarding, and internal tools, supporting multiple tech programs and international teams.

Key contributions included:
• Administering and optimizing HubSpot CRM (workflows, automation, dashboards, reporting)
• Building automation with Make.com to streamline lead handling, enrollment, and team handovers
• Managing system integrations and tool transitions with minimal disruption
• Coordinating cross-functional teams and prioritizing technical backlogs (Jira / Kanban)
• Managing large-scale assessment operations (7,000+ learners) and leading instructor teams
• Improving operational efficiency, reducing turnaround times, and increasing process clarity

Focused on creating scalable systems, clear documentation, and calm operations in fast-growing, remote-first environments.

Provided multilingual translation and interpreting services for international business clients, working independently across multiple projects and deadlines.

Managed client communication, timelines, and deliverables while coordinating workflows across languages.

This role strengthened my ability to work with international stakeholders, manage concurrent projects, and maintain clarity and accuracy in fast-paced, cross-cultural environments.

• Managed end-to-end international export operations for containerized shipments between Spanish manufacturers and buyers in Saudi Arabia, UAE and North Africa.
• Served as single point of contact between clients, factories, freight forwarders, shipping lines, banks and chambers of commerce, coordinating the full order-to-delivery lifecycle.
• Led order, production and logistics coordination, including client negotiations, factory scheduling, container booking, and vessel selection (ETD/ETA).
• Negotiated freight rates, shipping terms and payment conditions, improving margins and delivery reliability.
• Produced and controlled all export and customs documentation, including invoices, packing lists, bills of lading, certificates of origin and Chamber of Commerce legalization.
• Managed Letters of Credit (LCs) and bank document submissions, ensuring compliance and on-time payments.
• Executed 3,000+ international shipments with near-zero documentation errors and minimal customs delays.
• Built long-term partnerships with international buyers, manufacturers and logistics providers across multiple countries.
• Led and trained an operations team and introduced standardized workflows, driving 200% growth in shipment volume and revenue.
• Managed commercial, financial, and regulatory risk across international shipments, ensuring compliance with banking, customs, and contract requirements.
• Resolved delivery, documentation, and payment issues across multiple countries, protecting revenue and maintaining high client satisfaction.