Work Experience
QA Tester and Technical Support Specialist
Soft Business Solutions LLC (current position)

In my current role, I am responsible for a comprehensive range of quality assurance and customer support activities. My key responsibilities include:

Performing manual testing of software features and functionalities to ensure compliance with requirements and high‑quality standards.

Documenting detailed bug reports in Jira, including clear descriptions, steps to reproduce, expected vs. actual results, and severity assessment.

Collaborating with clients to gather requirements and translating them into well‑defined tasks for the development team.

Creating user‑friendly documentation and step‑by‑step guides for new software enhancements and updates.

Providing technical support to clients, addressing inquiries, troubleshooting issues, and ensuring timely resolution of problems.

Writing and executing SQL queries to validate data integrity and support client requests.

Implementing and adapting scripts to resolve client‑specific issues and improve system performance.

Testing Expertise
I have extensive experience in various types of manual testing, including:

Unit testing — verifying individual components or modules in isolation.

Regression testing — ensuring that new changes do not break existing functionality.

Smoke testing — conducting quick checks to confirm that the most critical functions work after a build.

Sanity testing — validating specific fixes or changes after bug resolution.

Critical path testing — focusing on core user workflows that are essential for business operations.

I apply both positive (valid inputs, expected behavior) and negative (invalid inputs, error conditions) testing techniques to cover a wide range of scenarios.

In the area of non‑functional testing, I focus on:

UI/UX testing — evaluating the visual design, layout, and consistency of the user interface.

Usability testing — assessing how intuitive and user‑friendly the application is from the end‑user perspective.

Professional Goals
My immediate objectives are to:

Achieve excellence in the field of software testing by deepening my expertise in test strategy, automation, and quality assurance best practices.

Enhance my English language proficiency to effectively communicate in international teams and access global resources.

Improve my Python programming skills to develop automated test scripts and contribute to test automation frameworks.

Self‑Development Activities
To advance my professional growth, I am actively engaged in continuous learning:

Currently improving my English language skills through dedicated self‑study and practice.

Enrolled in the “Kind, Kind Python OOP” course on Stepik, focusing on object‑oriented programming concepts in Python.

Completed paid training programs at SkillFactory, gaining foundational knowledge in software testing and related disciplines.

Participated in “I Test Yandex 2.0”, a practical initiative that provided hands‑on experience in real‑world testing scenarios and collaboration with industry professionals.