Allan Paolo Medrano

Results-driven professional with 5 years of experience across multiple industries including Social Media Moderation, Online Research, Customer Service, Finance, Sales, Real Estate, Telecommunications, and Broadcast. Skilled in remote work environments, digital tools, and cross-functional support. Adept at handling customer interactions, data analysis, content moderation, and sales support while maintaining accuracy, confidentiality, and efficiency.

Key Responsibilities

Monitor and moderate social media platforms to ensure compliance with community standards and brand guidelines
Conduct online research, data gathering, and market analysis to support business operations
Provide customer service via chat, email, and phone, resolving concerns professionally and efficiently
Support finance-related administrative tasks such as documentation, reporting, and basic reconciliation
Assist sales teams with lead generation, client follow-ups, and CRM updates
Support real estate processes including listings management, client coordination, and documentation
Assist telecommunications and broadcast operations with customer support, scheduling, and coordination tasks
Maintain accurate records and reports using digital tools and databases
Collaborate with remote teams across different time zones

Qualifications

Minimum of 5 years combined experience across listed functions
Strong communication skills (written and verbal)
Experience working remotely and managing tasks independently
Proficient in common business and communication tools (CRM, Microsoft Office / Google Workspace, social media platforms)
Strong attention to detail and problem-solving skills
Ability to multitask in fast-paced environments

Technical Requirements
Personal laptop (company-ready for remote tasks)
Reliable high-speed internet connection
Quiet and professional home workspace

Preferred Skills
Experience in multi-industry support roles
Familiarity with content moderation tools
Basic financial documentation knowledge
Sales and customer relationship management experience