Amirhesam Mortazavi

I help businesses turn unclear ideas, business requirements, and operational problems into clear, structured, and actionable work.

My experience combines **business analysis, project management, process improvement, software/technology understanding, QA, and technical documentation**. I work particularly well on projects where business and technical teams need someone who can understand both sides and translate between them.

My services include:

• **Business Analysis**

* Understanding and documenting business requirements
* Translating business needs into clear operational or technical tasks
* Identifying gaps, risks, dependencies, and improvement opportunities
* Preparing structured requirements and project documentation

• **Process Mapping & Improvement**

* Mapping existing ("as-is") processes
* Designing improved ("to-be") processes
* Identifying bottlenecks, unnecessary steps, communication gaps, and operational waste
* Creating practical process documentation and workflows

• **Project Management & Coordination**

* Project planning and follow-up
* Task breakdown and prioritization
* Coordination between business, technical, QA, and support teams
* Progress tracking, reporting, and delivery follow-up
* Gantt charts, project reports, and operational tracking

• **Technical & Business Documentation**

* Software/project documentation
* Process documentation
* Requirements documents
* QA test scenarios and test documentation
* Bug-report structures
* User guides and walkthroughs
* Converting complex technical information into clear business-oriented documentation

• **QA & Software Testing**

* Manual testing of web applications
* Test scenario and test-case design
* User-journey testing
* Bug identification and structured reporting
* Regression testing
* Coordination with development teams to verify fixes

• **Business ↔ Technology Translation**

* Explaining technical concepts to non-technical stakeholders
* Converting business problems into structured technology requirements
* Reviewing whether proposed technical solutions are aligned with actual business needs
* Supporting software/product teams during discovery, delivery, and handover

I have worked with software, IIoT, industrial, and manufacturing projects and have experience working with both technical and non-technical stakeholders.

My approach is simple: **understand the real problem first, structure it clearly, document what matters, and turn it into practical action.**

I am available for both **short-term freelance projects and longer remote engagements**.