I am a customer relations professional with more than 2 and a half years of experience, specialized in both After-Sales Service (After-Sales Service) and the management of Car Insurance and MRH contracts.

As part of the e-commerce after-sales service, I manage the follow-up of orders, returns, refunds and product guarantees, ensuring a smooth and satisfactory customer experience.

At the same time, as an insurance contract manager, I am in charge of monitoring and updating customer files, assisting policyholders, processing claims and loyalty, with a rigorous and quality-oriented approach.

Organized, rigorous and autonomous, I offer my services for one-off or regular missions, telecommuting or remote, and I am committed to providing professional and responsive customer service.