Presentation
Skilled in shipment coordination, shipping documentation, WMS support, data management, customer service, and issue resolution. I ensure accuracy, compliance, and efficient workflows while handling orders, returns, transport tracking, and operational reports.
Highly organized, detail-oriented, and proactive, with strong communication skills in English and Spanish and experience working in fast-paced international environments.
Background
- Direct communication with customer contacts by email.
- Identifying opportunities and developing plans to meet deadlines, customer expectations, and best practices, while streamlining processes.
- Addressing customer concerns immediately and ensuring all communications are timely and in the agreed format.
- Supporting WMS maintenance: troubleshooting, raising tickets, and assisting operations.
- Preparing and managing Dangerous Goods (DG) shipments.
- Configured radios and mobile phones for guards, including their respective
apps.
- Tracked inventory of security equipment and supplies.
- Prepared reports on operations and staff performance on Incident Tracker.
- Assisted with queries and built client contracts.
delivery.
- Handled shipping paperwork like bills of lading, labels, and customs forms.
- Tracked and assessed transport providers for on-time deliveries and service quality.
- Updated stakeholders on shipment status and resolved delays.
- Coordinated with drivers and transporters for smooth operations.
- Ensured transportation met safety, customs, and legal regulations.
- Confirmed correct goods were shipped and inventory was updated.
- Oversaw transportation of returns and rejections.
- Addressed customer inquiries related to transportation issues.
- Email management.
- Sent, tracked, and modified orders.
- Controlled and confirmed loading and unloading.
- Managed incidents and changes related to the buying and selling process.
- Responsible for data management in the system.
- Negotiated prices, terms, and conditions with clients, ensuring mutually beneficial agreements.
- Sent work orders to suppliers with customer requirements.
- Arranged logistics transport to ensure accurate and timely delivery.
- Handled order discrepancies, returns, and customer complaints professionally.
- Managed and updated the database.
This education supports my ability to work with international clients, understand export/import procedures, manage documentation accurately, and communicate effectively in multicultural business environments.
It also strengthens my approach to problem-solving, organization, and understanding how administrative and logistics processes connect within global operations.


