Antonella Prados Spampinato

Bilingual English-Spanish professional with 9 years of experience in customer service and sales, including more than 3 years working remotely with U.S.-based companies.

My background includes client care, legal intake, sales support, CRM management, appointment scheduling, follow-ups, account updates, and accurate documentation of customer interactions. I am experienced in reviewing records, identifying missing or inconsistent information, maintaining organized customer data, and communicating clearly with clients and internal teams.

I have worked with tools such as Salesforce, Clio, Zendesk, Shopify, Google Workspace, Microsoft Office, Slack, and Microsoft Teams. I am highly detail-oriented, organized, comfortable working with performance targets, and able to manage high-volume tasks while maintaining accuracy and professionalism.

I can support businesses with sales operations, CRM administration, quality review, customer service, client communication, reporting, scheduling, and general administrative coordination.