Who I Am
I'm Ariestotle, a seasoned Customer and Technical Support professional with nearly 10 years of hands-on B2B experience supporting billing, accounting, and practice management software. I've worked with global companies like Thomson Reuters, handling complex client issues with professionalism, precision, and a consistent 90% customer satisfaction rate. I'm also an MBA graduate, Licensed Professional Teacher, and McKinsey Academy-certified leader — bringing not just technical know-how, but strong communication and leadership skills to every engagement.

What I Do
I provide end-to-end customer and technical support services that help businesses maintain smooth operations, resolve software issues quickly, and keep their clients happy. Whether you need frontline support, escalation handling, or backend technical troubleshooting, I've got the skills and experience to deliver.

Services Included:

Customer Support

Email, chat, and phone-based customer support
Handling high-volume inquiries (up to 20 calls and 30 emails daily)
Maintaining composure and professionalism with difficult customers
Building and maintaining strong client relationships
Technical Support

Software troubleshooting for billing, accounting, and practice management platforms
SQL Server handling and troubleshooting for standalone and on-premise networks
Collaborating with development teams on SQL scripts and batch text fixes
Bug identification and reporting via Azure DevOps
Software setup, implementation, and configuration support
Case & Escalation Management

End-to-end case management using Salesforce and Azure DevOps
Escalation handling and timely issue resolution
Coordinating with internal teams to ensure seamless client experience
Training & Knowledge Sharing

Onboarding and training new support representatives
Creating lesson plans, participant guides, and curriculum materials
Group coaching sessions to upskill frontline agents
Assessing training effectiveness through data documentation and analysis
Practice Management Support

Client relationship management
Staff coordination and management guidance
Financial and project oversight support
Invoice and statement formatting guidance
Tools & Platforms I Work With:

Salesforce CRM
Azure DevOps
SQL Server
Practice Management Software (Thomson Reuters)
CRM / POS Systems
Social Media & Email Platforms
Why Hire Me?

✔ Nearly 10 years of B2B customer and technical support experience
✔ Consistent top-performing agent (Sep, Nov, Dec 2024 | Feb, Mar, May, Jul, Aug 2025)
✔ MBA Graduate & Licensed Professional Teacher
✔ McKinsey Academy Certified in Business, Team & Self Leadership
✔ Thomson Reuters Data & Analytics Advanced Program Certified
✔ Experienced in both frontline support and team leadership roles
✔ Calm, reliable, and client-focused even under high-pressure situations

Who This Service Is For:

Small to mid-sized businesses needing reliable customer support coverage
Software companies looking for experienced technical support agents
Teams needing a knowledgeable SME or assistant team lead
Businesses wanting to improve their customer satisfaction and resolution rates
Let's Work Together!
If you're looking for a dependable, experienced, and highly skilled support professional who can hit the ground running — I'm your guy. Message me today and let's discuss how I can help your business deliver exceptional support experiences.