Customer Service & IT Technical Support

Network & Telecom Engineer and Technical Support Lead with more than 8 years of experience, I support companies and individuals in the management, optimization and security of their IT systems and their customer relations.

Specialized in technical support, network administration (LAN/WAN), system supervision and incident management, I intervene to diagnose, solve and prevent technical problems while guaranteeing a high level of customer satisfaction.

💼 My services include:
• IT support (desktop, software, networks)
• Management and processing of tickets / incidents
• Installation, configuration and maintenance of workstations and IT equipment
• Network administration and infrastructure monitoring
• User support and training
• Customer relationship management and process improvement
• Drafting of procedures and structuring of knowledge bases

Accustomed to demanding and performance-oriented environments, I work with rigor, responsiveness and a sense of results. My goal: to provide you with effective, sustainable solutions adapted to your needs.

Available for one-off or continuous assignments, face-to-face or remote.