Aruna Nanjappa

Quality Analyst with over a year of hands-on experience in call audits, quality scoring, and calibration, backed by 5+ years of broader experience in customer relations, front office management, and service operations across the automotive and media sectors. Skilled in conducting structured call audits, delivering constructive agent feedback, and participating in calibration sessions to maintain consistent quality standards. Consistently maintains a quality score of 90% and above through strong process knowledge and attention to detail. Recognized for strong organizational skills, proactive problem solving abilities, and a collaborative team approach.