Benjamin Egault

As Fulfillment Operations Manager, I lead high-impact logistics initiatives that directly influence P&L performance, customer satisfaction, and operational excellence across Tech, Operations, and third-party logistics partner —managing 200+ brands, 6,000+ SKUs, and sustaining 10% monthly growth

I drive operational transformation across three horizons - immediate performance optimization, scalable process design, and strategy development:

1️⃣ Performance Optimization
- Established weekly performance review cadence to drive continuous improvement and process evolution.

2️⃣ Process Design & Automation
- Designed scalable, solutions through process standardization and simplification (ex: AI Billing automation - Creation of standards for brands eligible to parcel shipping flow)
- Spearheaded Fulfillment service quality improvement, reducing customer complaints by 50% in 8 months (ex: Creation of quality SOP - one problem / one action logic)

3️⃣ Strategy Development
- Drove Fulfillment strategic decision-making across strategy definition, project prioritization, and feasibility analysis (ex: Procurement strategy review - 30% savings)

As 3PL Performance Manager, I oversaw fulfillment operations for a center processing 6,000+ orders/month (+10% MoM), managing a 40-person team in a high-growth environment.

1️⃣ KPI & Performance Management
- Drove core logistics KPIs: Dock-to-Stock accuracy, On-Time Shipping rate, and Picking/Packing productivity
- Managed commercial peak events with +100% volume surges every quarter

2️⃣ Process Improvement & Automation
- Built automation solutions to make recurring processes scalable and reduce manual dependency
- Bridged the gap between process design and field execution for consistent adoption

3️⃣ People & Operations Leadership
- Indirectly led 5 Team leads and 35 operators across day-to-day warehouse operations
- Upheld operational excellence standards in a fast-paced, rapidly scaling environment

Leading France's logistics operations (40% of Convelio's transport), I managed a 5-person analyst team, drove supplier strategy, and built the tools needed to sustain quality at scale.

1️⃣ Team & KPI Ownership
- Managed and coached 5 Operation Analysts across collection and wood packing flows
- Responsible for full team KPI performance in a high-growth company context

2️⃣ Supplier Management & Sourcing
- Owned relationships with 7 of Convelio's 10 highest-revenue suppliers
- Led contract negotiations and supplier sourcing to align capacity with business growth

3️⃣ Process Improvement & Event Operations
- Built quality and customer satisfaction tracking tools to enable data-driven decisions
- Co-designed new processes and work methods with the Head of Operations
- Managed on-site logistics for Convelio x Art Paris 2023 (Grand Palais Éphémère)

As Operations Manager, I developed a deep operational expertise across Europe, establishing standards, managing partner performance, and resolving complex operational challenges in a scale-up environment.

1️⃣ Operational Standards & Expertise
- Established as the company's reference expert on packaging and operational best practices
- Built decision frameworks ensuring the right operational solution for each business scenario

2️⃣ Partner Performance & Compliance Management
- Oversaw partner performance monitoring and drove corrective action plans when needed
- Managed customs, delivery, and order compliance across European markets

3️⃣ Issue Resolution & Continuous Improvement
- Diagnosed and resolved recurring operational bottlenecks with a structured root-cause approach
- Contributed to building scalable operational processes as the company grew across Europe

Supply chain project management for the EM-TS business unit

- Definition / creation / implementation / monitoring of a digitized SharePoint platform with a new logistics provider allowing the operational realization of our requests, the monitoring of operations as well as the traceability of the latter
- Creation of logistics monitoring table and KPIs (internal, logistics service provider, supplier)
- Management of the relocation of the business unit stock (EM-TS) during a change of logistics provider
- Training of the new logistics provider
- Training of SIEMENS teams in new processes
- Realization of an accurate inventory of stock and optimization of the latter (disposal, transfer to other BU, etc.)

,Reverse Logistics (Internship) ·

order picker (fruit & vegetables / dry food / non-food)