Benjamin Erban

I help businesses turn raw data into clear insights and actionable decisions. I’m a data analyst with a strong background in IT support and customer experience analysis.

With hands-on experience in Excel and Power BI, I specialize in analyzing customer experience (CX) data, identifying key issues, and providing structured recommendations that improve performance and customer satisfaction.

In my daily work, I handle large datasets, clean and structure data, and build reports that highlight trends, root causes, and opportunities for improvement. I focus on practical results — not just numbers, but clear explanations of what went wrong, what went well, and what to improve.

What I can help you with:
Excel data analysis and automation
Power BI dashboards and reporting
Customer experience (CX) analysis
Data cleaning and structuring
Root cause analysis and insights
Creating clear summaries and reports

I am detail-oriented, reliable, and focused on delivering high-quality work that clients can immediately use.

If you need help understanding your data and turning it into meaningful insights, feel free to contact me.