BONIPHACE SALAMA
Dar es Salaam, Tanzania
BONIPHACE SALAMA
Web Developer, System Developer, Data Entry
Category : Website creation
I am a Ordinary Diploma graduate (2017) with professional experience in Web Development, System Development, and Data Management, supported by a strong background in Customer Care.
I started my career with a one-year internship as a Web Developer, where I gained hands-on experience in building, maintaining, and improving websites and web-based systems. During this period, I developed strong problem-solving skills, attention to detail, and the ability to turn user requirements into functional digital solutions.
In 2023, I worked as a Customer Care Representative for one year. This role strengthened my communication skills, client relationship management, and ability to understand customer needs clearly. I learned how to handle inquiries professionally, resolve issues efficiently, and maintain a high level of customer satisfaction.
Currently, I am self-employed, providing web development, system solutions, and data entry services. My background in customer care gives me a unique advantage as a developer — I don’t just build systems; I build solutions that are user-friendly, practical, and aligned with client expectations.
I am committed to delivering reliable, scalable, and client-focused solutions with professionalism and efficiency.
I started my career with a one-year internship as a Web Developer, where I gained hands-on experience in building, maintaining, and improving websites and web-based systems. During this period, I developed strong problem-solving skills, attention to detail, and the ability to turn user requirements into functional digital solutions.
In 2023, I worked as a Customer Care Representative for one year. This role strengthened my communication skills, client relationship management, and ability to understand customer needs clearly. I learned how to handle inquiries professionally, resolve issues efficiently, and maintain a high level of customer satisfaction.
Currently, I am self-employed, providing web development, system solutions, and data entry services. My background in customer care gives me a unique advantage as a developer — I don’t just build systems; I build solutions that are user-friendly, practical, and aligned with client expectations.
I am committed to delivering reliable, scalable, and client-focused solutions with professionalism and efficiency.
Working hours
- Monday:09h00 To 17h00
- Tuesday:09h00 To 17h00
- Wednesday:09h00 To 17h00
- Thursday:09h00 To 17h00
- Friday:09h00 To 17h00
- Saturday:09h00 To 17h00
- Sunday:09h00 To 17h00
#Provides on-the-job training support to new team members to facilitate improvement in their levels of performance - through mentor/mentee relationships.
#Consistently contributes towards improving customer experience by identifying potential areas for process/productivity improvements and highlighting the same to the Team Leader.
#Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests.
#Appropriately escalates customer queries to the team leader to ensure speedy resolution.
#Build rapport with customers by handling every customer call courteously and professionally.
#Ensures consistently imparts the correct product and service information during each call.
#Obtains: Imparts clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service.
#Demonstrate appropriate levels of empathy in situations that require these skills; and provide customers with caring individualized attention.
#Accurately tags each call as per the defined tagging list/CRM tagging list.
#Ensure that the quality of each call complies with predefined quality parameters.
#Ensure strict adherence to established attendance schedules.
#Provides the relevant reports daily - where applicable.
#Ensures daily performance targets are met.
#Consistently contributes towards improving customer experience by identifying potential areas for process/productivity improvements and highlighting the same to the Team Leader.
#Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests.
#Appropriately escalates customer queries to the team leader to ensure speedy resolution.
#Build rapport with customers by handling every customer call courteously and professionally.
#Ensures consistently imparts the correct product and service information during each call.
#Obtains: Imparts clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service.
#Demonstrate appropriate levels of empathy in situations that require these skills; and provide customers with caring individualized attention.
#Accurately tags each call as per the defined tagging list/CRM tagging list.
#Ensure that the quality of each call complies with predefined quality parameters.
#Ensure strict adherence to established attendance schedules.
#Provides the relevant reports daily - where applicable.
#Ensures daily performance targets are met.
Developed and maintained responsive websites using HTML, CSS, and JavaScript.
Built dynamic web applications using PHP and integrated them with MySQL databases.
Designed and customized websites using WordPress, including theme and plugin development.
Implemented front-end user interfaces with clean, maintainable, and reusable code.
Integrated third-party APIs and payment gateways into web applications.
Optimized website performance, speed, and SEO best practices.
Troubleshot, debugged, and resolved website issues and bugs.
Ensured cross-browser compatibility and mobile responsiveness.
Managed website security updates, backups, and maintenance.
Collaborated with designers and clients to gather requirements and deliver functional solutions.
Built dynamic web applications using PHP and integrated them with MySQL databases.
Designed and customized websites using WordPress, including theme and plugin development.
Implemented front-end user interfaces with clean, maintainable, and reusable code.
Integrated third-party APIs and payment gateways into web applications.
Optimized website performance, speed, and SEO best practices.
Troubleshot, debugged, and resolved website issues and bugs.
Ensured cross-browser compatibility and mobile responsiveness.
Managed website security updates, backups, and maintenance.
Collaborated with designers and clients to gather requirements and deliver functional solutions.
ORDINARY DIPLOMA IN INFORMATION AND COMMUNICATION TECHNOLOGY
CERTIFICATE IN INFORMATION COMMUNICATION TECHNOLOGY
- 🇬🇧 English
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