With over 10 years of experience supporting executives and leading teams across operations, customer service, and sales, I bring a strong foundation in administrative management, process optimization, and executive-level support.

Throughout my career, I’ve successfully worn many hats such as Operations Manager, Sales Manager, Customer Support Lead, and Executive Assistant, all of which have equipped me with exceptional multitasking abilities, professional communication, and strategic decision-making skills. My work with a New York-based company allowed me to manage high-level administrative tasks such as scheduling, inbox management, reporting, lead handling, inbound/outbound communication, CRM upkeep, and client follow-ups. I also directly supported leadership by streamlining internal workflows, preparing reports, overseeing remote teams, and handling sensitive information with discretion.

I am highly proficient with a broad range of digital tools and platforms, including CRM systems like HubSpot, GoHighLevel, ServiceTitan, Salesforce, ZOHO, and Infusionsoft; project management tools like Asana, Trello, Notion, Slack, and Monday.com; and office applications such as Microsoft 365, Google Workspace, Dropbox, and Adobe Acrobat. I also have working knowledge of Shopify, WordPress, Amazon Seller Central, Etsy, ClickFunnels, and Canva, giving me a versatile digital skill set to support executives in any fast-paced, remote setting.

In my most recent leadership role, I was promoted to Operations Manager, overseeing a team of 10 while ensuring that standard operating procedures, communication protocols, and performance KPIs were consistently met. I’m proud to say I built strong operational systems and maintained high service standards that directly contributed to business growth.

I am extremely organized, detail-oriented, self-motivated, and solution-focused. I’m a fast learner and highly adaptable, with a track record of delivering executive support that helps leaders focus on strategic priorities.

I am available to start immediately, part-time or full-time, with flexibility across time zones and shifts. I’m confident I can bring value and structure to your executive operations and help take day-to-day responsibilities off your plate.