With over 20 years of hands-on experience in IT administration and technical support, I am confident in my ability to deliver reliable, high-quality assistance to all clients from a remote environment.
Throughout my career, I have worked across a wide range of IT landscapes. Most recently, as a Level 2 Technical Support Engineer at ATOS GDC Timisoara (October 2021 – present), I have provided remote troubleshooting and support for Windows, Office 365, networking, security issues, and all client software. Prior to this, I spent 14 years as an IT Administrator at HPT Humbel Sebes, where I was responsible for the full IT infrastructure of a manufacturing company, from server administration and user management to IT procurement, ERP support (ABAS), and remote assistance for colleagues in Switzerland and the Czech Republic.
My technical skill set covers Microsoft Windows, Microsoft 365 administration, cybersecurity principles, and cloud platforms. I also utilize basic scripting with PowerShell, Bash, etc. for task automation.
I hold a Microsoft MD-100: Windows Client certification and have completed multiple courses in modern desktop management and Azure security. Furthermore, I am proficient with remote support tools, ticketing systems (JIRA, ServiceNow), and cross-cultural communication in English (B2/C1 level) and German (A2/B1 level).
I am seeking a full-time or part-time remote position that allows me to contribute my expertise while maintaining a productive workflow. I am highly self-motivated, a quick learner, and open to adopting new technologies or a new company procedure. I am accustomed to working independently and am fully equipped for seamless remote collaboration.