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Presentation
I am a Customer Support Specialist and with over 3 years of experience delivering high-quality multichannel support (phone, email, live chat) within fast-paced BPO and Fintech environment.
I have a proven track record of maintaining 90–100% QA scores and exceeding First Contact Resolution (FCR) targets
while managing 40+ daily interactions. Expert in CRM platforms including Salesforce, HubSpot, and Zendesk.
I have a proven track record of maintaining 90–100% QA scores and exceeding First Contact Resolution (FCR) targets
while managing 40+ daily interactions. Expert in CRM platforms including Salesforce, HubSpot, and Zendesk.
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Background
🇬🇧English
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday ▪ Today
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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Reviews
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