Dresidon Mixon

With over 10 years of experience in high-stakes customer service—spanning retail sales, hospitality, and insurance claims—I have mastered the art of clear communication and complex problem-solving. Whether navigating the intricacies of a claims settlement or driving revenue in a fast-paced retail environment, my focus is always on delivering efficiency and empathy.
I am currently bridging the gap between service and technology. I hold a Google AI Essentials Certificate, which allows me to leverage artificial intelligence to streamline workflows and enhance customer interactions. To further deepen my technical expertise, I am currently pursuing a Computer Networking degree at University of Maryland Global Campus (UMGC), where I am gaining hands-on knowledge of the infrastructure that powers modern business.
I am eager to apply this unique blend of decade-long service excellence and emerging technical skill to a role in Customer Service Technology or Technical Sales.
Key Highlights for Your Resume/LinkedIn:
Customer Service: 10+ years (Retail, Restaurant, Insurance)
Technical Certifications: Google AI Essentials
Education: Cybersecurity(In-Progress), @GCU
Top Skills: AI-driven productivity, Network fundamentals, Conflict Resolution, and Technical Sales.