Ebonilla ortiz

Independent Virtual Assistant | Self-employed | 2022 – Present
Clients: E-commerce, Marketing Agency, HR Consulting
• Comprehensive management of 5 simultaneous customers with combined revenues of
+€500K/year, coordinating agendas, emails and operational tasks
• 40% reduction in customer response time by implementing
Quick Response Templates and Ticketing System in Gmail
• Coordination of 30+ weekly interzonal meetings (Europe, Latin America,
USA) with zero scheduling conflicts in 18 months
• Creation of 50+ monthly social media posts, increasing
25% engagement for the main customer account
• Billing management and payment tracking, reducing delinquency by 15%