Edina Braekevelt

Managed CRM operations and coordinated onboarding of new coworking partners, ensuring accurate system setup and smooth network integration.
Provided daily multi-channel support (email & phone) to customers and partners, resolving booking, account, and operational enquiries.
Oversaw billing, invoicing, and administrative follow-up, maintaining accurate financial records and supporting internal reporting.
Performed website updates (HTML), contributed to technical documentation, and assisted with platform improvements.
Coordinated social media communications to enhance the visibility and engagement of the coworking network.

Led the Moroccan branch, overseeing the web development team and bilingual customer support teams (French & Flemish).
Managed daily operations, team coordination, performance management, and service quality assurance.
Served as the key link between HQ Belgium, the local office and the dev team in Vietnam, aligning strategic objectives with operational execution.
Supervised project planning, workload distribution, and team development to ensure CRM delivery excellence for real estate clients.

Coached support agents in telecom accounts to improve service quality, communication skills, and KPI performance.
Monitored calls, delivered structured feedback, and assisted team leaders with performance improvement plans.
Supported agents in meeting first-call resolution, handling time, and quality score targets.

Scheduled qualified sales appointments for field agents by contacting prospects and introducing home security products.
Maintained a high-quality pipeline of warm leads through effective phone-based customer qualification.

Provided technical support for a real estate CRM, guiding new clients through onboarding, account setup, and implementation.
Delivered user training sessions and resolved technical issues with tailored, timely solutions.