Elma Bagaporo

I'm a results-driven and empathetic specialist with over 9 years of remote experience supporting U.S. and international clients across BPO, collections, customer service, and sales. Proven track record in recovering outstanding balances, resolving disputes, and building trust through clear, solution-focused communication. Skilled in cold calling, appointment setting, and quality assurance, with a sharp eye for compliance and coaching opportunities. Adept at adapting tone and strategy across industries, from real estate and logistics to insurance and e-commerce, while consistently exceeding performance targets and client expectations