I'm an IT professional specializing in API troubleshooting, Zapier automation, and customer support — using tools like Salesforce (CRM) , Zapier, API clients, email platforms, and ticketing systems to resolve authentication errors, data mapping issues, and connectivity failures. I manage cases, handle escalations, audit contracts, and document best practices to improve self-service resources. I offer seamless integration support, CRM workflow management, clear technical guidance, and efficient case handling to keep your operations running smoothly.