Ernesto Pupo Escalona

Tourism and hotel operations professional with more than 5 years of experience leading teams, managing the guest experience and optimizing operational processes in high-volume resorts.
I have directed daily operations of tourist facilities, coordinated multidisciplinary teams, developed tourism products and managed financial indicators and cost control strategies, reaching the position of General Manager in a company of the Gaviota S.A. Tourism Group.
My strength is in excellent customer service, problem solving under pressure, the organization of commercial events and remote operational management. I have complementary training in Digital Assets and Smart Tourist Destinations, which allows me to adapt quickly to digital tools and online workflows.
I offer services of:
Customer Service & Support (Spanish/Advanced English)
Virtual assistance and operational coordination
Managing reservations and guest services
Writing and structuring of tourism content
Analysis of indicators and operational reports
I am a responsible, results-oriented person with proven leadership skills. I seek to bring my experience in tourism and hospitality to remote projects, offering commitment, clear communication and on-time delivery.