I offer specialized services in customer relations, after-sales service, administrative management and CRM optimization. My services include: processing and rapid resolution of requests (email, chat, telephone, social networks), complaint management, file follow-up, creation of standard responses and continuous improvement of the customer journey. I manage CRMs (Freshdesk, HubSpot, Salesforce, GLPI, etc...): update the databases and create efficient workflows.

I take care of administrative tasks: invoices, quotes, certificates, reporting, Excel spreadsheets, organization of agendas and management of communications. I also work on commercial campaigns, professional content writing, and level 1 technical support: diagnosis, support, testing, bug reporting and verification of features.

My expertise also includes data processing, the creation of dashboards (Excel/Sheets), performance analysis (after-sales service, satisfaction, deadlines, churn) as well as personalized support for each customer. Finally, I offer professional templates: Excel files, response templates, internal procedures and ready-to-use tools on demand.