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Presentation
I offer my services as a virtual assistant, working 100% remotely for businesses, merchants, freelancers, and online stores.
I can help you manage your day-to-day operations:
• Social media management: responding to private messages, comments, and customer inquiries
• Moderating and following up on conversations on Facebook, Instagram, and other social networks
• Managing and updating product listings
• Entering, verifying, and updating data
• Managing catalogs and product information
• Following up on orders and back-office tasks
• Responding to emails and providing customer service
• Checking and verifying information displayed on a website
• Filing and organizing documents and files
I am serious, organized, punctual, and detail-oriented. I have an excellent command of French and Arabic is also my native language, which enables me to support French- and Arabic-speaking clients.
I have my own computer and a good internet connection, and I can work entirely remotely.
I am available quickly for one-off assignments or ongoing collaboration, and I adapt easily to each client’s tools and instructions.
I can help you manage your day-to-day operations:
• Social media management: responding to private messages, comments, and customer inquiries
• Moderating and following up on conversations on Facebook, Instagram, and other social networks
• Managing and updating product listings
• Entering, verifying, and updating data
• Managing catalogs and product information
• Following up on orders and back-office tasks
• Responding to emails and providing customer service
• Checking and verifying information displayed on a website
• Filing and organizing documents and files
I am serious, organized, punctual, and detail-oriented. I have an excellent command of French and Arabic is also my native language, which enables me to support French- and Arabic-speaking clients.
I have my own computer and a good internet connection, and I can work entirely remotely.
I am available quickly for one-off assignments or ongoing collaboration, and I adapt easily to each client’s tools and instructions.
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Offered services
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Remote French-Arabic Customer Service
Responding to customer messages and emails in French and Arabic, handling requests, following up on complaints, guiding customers, and following up until their satisfaction.
35 $
🖌️
Product Listing Management and E-commerce Assistance
I can help you with the day-to-day management of your online store. My services include creating and updating product listings, entering descriptions and information, verifying prices and data, ...
35 $ Per hour
📌
Remote Data Entry and Verification
I provide data entry, updating, and verification services for businesses and professionals.
In particular, I can enter information, update files, check data, classify and organize documents, and ...
30 $
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Social Media Management and Customer Responses
I help you manage your social media accounts on a daily basis to save you time. I can handle replies to private messages and comments, follow up on customer inquiries, moderate interactions, and ...
25 $ Per hour
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Background
Back Office Specialist (Email & Chat)
• Management and processing of customer requests by email
• Responding to requests for information and assisting customers
• Processing and monitoring customer complaints
• Creating and managing complaint tickets
• Following up on cases until their resolution
• Coordinating with the relevant departments to provide an appropriate response
• Informing customers about the progress of their requests
• Managing sensitive situations and seeking suitable solutions
• Ensuring customer satisfaction and loyalty
• Complying with internal procedures and confidentiality rules in the banking sector
• Responding to requests for information and assisting customers
• Processing and monitoring customer complaints
• Creating and managing complaint tickets
• Following up on cases until their resolution
• Coordinating with the relevant departments to provide an appropriate response
• Informing customers about the progress of their requests
• Managing sensitive situations and seeking suitable solutions
• Ensuring customer satisfaction and loyalty
• Complying with internal procedures and confidentiality rules in the banking sector
Community Manager
• Daily management of the automotive dealership’s social media accounts (Facebook, Instagram, etc.)
• Responding to private messages, comments, and customer inquiries
• Managing and following up on emails
• Creating and publishing content and promotional advertisements
• Preparing and publishing advertisements in collaboration with the graphic designer and the marketing department
• Organizing and hosting live streams on social media
• Answering customer questions during live streams and following up on inquiries
• Promoting the company’s vehicles, offers, and news
• Monitoring interactions with the community and forwarding requests to the relevant departments
• Contributing to the development of the automotive dealership’s visibility and image on social media.
• Responding to private messages, comments, and customer inquiries
• Managing and following up on emails
• Creating and publishing content and promotional advertisements
• Preparing and publishing advertisements in collaboration with the graphic designer and the marketing department
• Organizing and hosting live streams on social media
• Answering customer questions during live streams and following up on inquiries
• Promoting the company’s vehicles, offers, and news
• Monitoring interactions with the community and forwarding requests to the relevant departments
• Contributing to the development of the automotive dealership’s visibility and image on social media.
Bachelor’s degree in Organizational Communication
Communication | Marketing | E-commerce | Customer Service | IT | Back Office (chat, email,...)
🇬🇧English 🇫🇷French 🇲🇦Arabic
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday ▪ Today
Closed
Sunday
Closed
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