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Presentation
I am a customer support agent via chat, specializing in the field of Marketing and Sales.
I respond quickly to customer messages, handle requests, complaints and ensure a good customer experience.
I work 4 hours a day, with a response time of between 2 and 5 minutes.
I am available every day, including weekends.
Serious, patient and organized, I know how to manage several conversations at the same time and work effectively remotely with local and international companies.
I respond quickly to customer messages, handle requests, complaints and ensure a good customer experience.
I work 4 hours a day, with a response time of between 2 and 5 minutes.
I am available every day, including weekends.
Serious, patient and organized, I know how to manage several conversations at the same time and work effectively remotely with local and international companies.
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Portfolio
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Offered services
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Background
Customer support agent via chat
Chat customer support management: quick response to customer messages, pre- and post-sales support, complaint handling, order tracking, problem resolution, and improved customer satisfaction. Remote work with messaging tools and e-commerce platforms.
Certificate in Customer Service and Customer Relations
Training focused on customer chat support, customer message management, quick and professional responses, problem solving, order tracking, complaint management, and customer satisfaction. Hands-on experience with messaging tools and e-commerce platforms.
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E-commerce (online) customer support
Chat customer support training: customer message management, quick and professional responses, pre- and post-sales support, complaint handling, order tracking, and customer satisfaction. Use of messaging tools and online platforms.
🇬🇧English 🇫🇷French
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Working hours
Monday
From15h00To19h00
Tuesday
From15h00To19h00
Wednesday
From15h00To19h00
Thursday
From15h00To19h00
Friday
From15h00To19h00
Saturday
From15h00To19h00
Sunday ▪ Today
From15h00To19h00
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