Fatou Mbodji Niang
Luxembourg City, Luxembourg
Fatou Mbodji Niang
Customer support agent via chat
Category : Marketing and sales
I offer a customer support service via chat for companies, e-commerce and entrepreneurs.
I respond to customer messages in a professional, prompt and courteous manner to ensure customer satisfaction.
I manage:
– Requests for information
– Order tracking
– Simple claims
– Pre- and post-sales assistance
⏰ Availability: 4 hours per day
⚡ Response time: between 2 and 5 minutes
📅 Available every day
🌍 100% remote service
Chat communication only (no calls).
I respond to customer messages in a professional, prompt and courteous manner to ensure customer satisfaction.
I manage:
– Requests for information
– Order tracking
– Simple claims
– Pre- and post-sales assistance
⏰ Availability: 4 hours per day
⚡ Response time: between 2 and 5 minutes
📅 Available every day
🌍 100% remote service
Chat communication only (no calls).
Portfolio
Working hours
- Monday:15h00 To 19h00
- Tuesday:15h00 To 19h00
- Wednesday:15h00 To 19h00
- Thursday:15h00 To 19h00
- Friday:15h00 To 19h00
- Saturday:15h00 To 19h00
- Sunday:15h00 To 19h00
![I will provide customer service via online messaging]()
I will provide customer service via online messaging5 $ - Per hourI offer a customer support service via chat for companies, e-commerce and entrepreneurs. I respond to customer messages in a professional, prompt and courteous manner to ensure customer ...
Chat customer support management: quick response to customer messages, pre- and post-sales support, complaint handling, order tracking, problem resolution, and improved customer satisfaction. Remote work with messaging tools and e-commerce platforms.
Training focused on customer chat support, customer message management, quick and professional responses, problem solving, order tracking, complaint management, and customer satisfaction. Hands-on experience with messaging tools and e-commerce platforms.
- Certificate in Customer Service and Customer Relations 12/01/2023
![Certificate in Customer Service and Customer Relations]()
Training focused on customer chat support, customer message management, quick and professional responses, problem solving, order tracking, complaint management, and customer satisfaction. Hands-on experience with messaging tools and e-commerce platforms.
- 🇬🇧 English
- 🇫🇷 French
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