Felipe Velez

✅ 7+ years of experience in Customer Success, Account Management, and B2B SaaS.
🚀 Increased client retention by redesigning the onboarding process and reducing time-to-value.
🤝 Managed strategic accounts and supported upselling and renewals in collaboration with sales teams.
📊 Leveraged CRM tools (Salesforce, HubSpot, Go High Level) to optimize customer engagement.
🌍 Bilingual (English/Spanish) with experience supporting U.S. and LATAM clients.
💡 Passionate about customer advocacy, cross-functional collaboration, and long-term relationship building.

As an AI Developer, I specialize in designing and enhancing NLP-powered chatbot solutions. I collaborate with data scientists to refine conversational flows and improve chatbot performance metrics. Leveraging expertise in natural language processing and chatbot development tools, I ensure seamless, accurate, and engaging user interactions. This dual role emphasizes my adaptability, analytical mindset, and dedication to delivering impactful solutions.