Felisa Lebby Leonard

Core Administrative Skills:

Complex Scheduling & Calendar Management: Coordinating events and managing travel arrangements (as seen at Allen University).

High-Volume Communication: Handling significant daily call volumes, routing inquiries, and managing internal/external correspondence.

Records & File Management: Developing and maintaining extensive electronic and hard-copy filing systems, including confidential records.

Report Generation & Formatting: Producing internal, external, and statistical reports accurately and on schedule.

Office Operations Coordination: Supporting large teams (50+ staff) and serving as the primary point of contact for visitors and the general public.

Advanced Technical Skills (Your "Edge"):

Database Management (Creation & Maintenance): Building databases to track customers, requisitions, and contacts, and managing existing systems like ReLAES.

IT Liaison & Technical Support: Troubleshooting computer hardware/software issues, reducing staff downtime, and serving as a bridge between users and the Office of Information Systems.

Software Proficiency: Extensive experience with MS Office Suite, QuickBooks Pro, Desktop Publishing software, and web content management.

System Training: Training staff on new systems, applications, and forms.

Data Entry & Compliance: Fast typing (60WPM) and ensuring accurate data entry for compliance and regulatory purposes.