- Monitored and evaluated processes to ensure
compliance with company standards, policies, and
operational requirements.
- Conducted quality checks and audits to identify
discrepancies, risks, and areas for improvement.
- Investigated errors and non-conformances and
assisted in implementing corrective actions.
- Maintained accurate quality records, reports, and
supporting documentation.
- Assisted in developing and updating standard
operating procedures and quality processes.
- Collaborated with departments to improve service
delivery, efficiency, and compliance standards.
- Prepared quality-related reports and provided
feedback to management.
- Ensured adherence to company policies, regulatory
requirements, and best practices.

- Drafted and updated job descriptions in line with operational and compliance
requirements.
- Coordinated employee onboarding and offboarding processes, including documentation
and induction administration.
- Drafting disciplinary notifications
- Participated in disciplinary hearings.
- Compiled and prepared CCMA documentation and case files.
- Developed internal training presentations and employee development materials.
- Assisted in drafting, reviewing, and implementing HR policies and procedures.
- Maintained employee records and ensured compliance with labour legislation and
company policies.
- Payroll administration

- Transcribed audio and written content accurately while maintaining high attention to detail and confidentiality.
- Reviewed and edited transcripts for grammar, punctuation, spelling, and formatting accuracy.
- Converted recordings into clear, professional, and well-structured documents.
- Managed multiple transcription tasks while meeting strict deadlines and quality standards.
- Maintained organised records and ensured accurate document handling.
- Demonstrated strong listening, typing, and time management skills in fast-paced environments.
- Utilised Microsoft Word and other office software to prepare and format documents professionally.