Guy Serge NDRI
Abidjan, Ivory Coast
Guy Serge NDRI
Bilingual Translator & Customer Care Specialist (F
Category : Translation
I am a bilingual (French-English) professional with experience in translation, interpretation, and customer support. I have experience handling client queries, translating documents, and ensuring accurate communication. Available for freelance translation, remote customer care, and administrative support projects. Reliable, detail-oriented, and committed to meeting deadlines.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
![Bilingual French-English Translator & Customer Support Specialist]()
I am a French-English bilingual professional providing accurate translation, interpretation, and customer support services. I help businesses communicate clearly with international clients while ...
🔹TRANSLATION & INTERPRETATION
- Interpretation
• Provide simultaneous and consecutive interpretation during international conferences, webinars, and hybrid events.
• Interprete discussions related to governance, public policy, research, IT, and institutional topics.
• Collaborate closely with speakers and fellow interpreters to ensure consistency and clarity of terminology.
________________________________________
- Translation
• Translate professional and institutional documents related to conferences and projects.
• Work on documents such as:
o conference agendas and programs
o presentations and briefing notes
o research summaries and institutional documents
• Ensured accuracy, coherence, and terminology consistency while respecting confidentiality requirements.
🔹 EVENT COORDINATION
• Acted as on-site focal point for interpretation-related operations during conferences and events.
• Prepared the event operational blueprint in coordination with clients, including room layout, agenda flow, and interpretation needs.
• Conducted on-site venue checks with clients to ensure rooms were suitable for interpretation and conference requirements.
• Coordinated with interpretation technicians by:
o supervising the installation of interpretation booths and equipment
o ensuring equipment was properly installed and ready for use
• Served as the main liaison between clients, technicians, interpreters, and organizers, ensuring all decisions were validated by the client before implementation.
• Managed last-minute changes (agenda updates, breakout sessions, room adjustments) related to interpretation
- Interpretation
• Provide simultaneous and consecutive interpretation during international conferences, webinars, and hybrid events.
• Interprete discussions related to governance, public policy, research, IT, and institutional topics.
• Collaborate closely with speakers and fellow interpreters to ensure consistency and clarity of terminology.
________________________________________
- Translation
• Translate professional and institutional documents related to conferences and projects.
• Work on documents such as:
o conference agendas and programs
o presentations and briefing notes
o research summaries and institutional documents
• Ensured accuracy, coherence, and terminology consistency while respecting confidentiality requirements.
🔹 EVENT COORDINATION
• Acted as on-site focal point for interpretation-related operations during conferences and events.
• Prepared the event operational blueprint in coordination with clients, including room layout, agenda flow, and interpretation needs.
• Conducted on-site venue checks with clients to ensure rooms were suitable for interpretation and conference requirements.
• Coordinated with interpretation technicians by:
o supervising the installation of interpretation booths and equipment
o ensuring equipment was properly installed and ready for use
• Served as the main liaison between clients, technicians, interpreters, and organizers, ensuring all decisions were validated by the client before implementation.
• Managed last-minute changes (agenda updates, breakout sessions, room adjustments) related to interpretation
• Managed broadband customer cases, troubleshooting, and complaint resolution.
• Coordinated technician dispatch and customer appointments.
• Conducted cross-sell/upsell of mobile plans; handled objections and closed subscriptions.
• Maintained CRM accuracy and compliance with quality standards.
• Coordinated technician dispatch and customer appointments.
• Conducted cross-sell/upsell of mobile plans; handled objections and closed subscriptions.
• Maintained CRM accuracy and compliance with quality standards.
• Planned and coordinated customer orders and deliveries.
• Liaised with riders/partners to ensure timely fulfilment.
• Tracked orders and resolved delivery issues.
• Liaised with riders/partners to ensure timely fulfilment.
• Tracked orders and resolved delivery issues.
• EN↔FR translation and proofreading for professional documents.
• Liaison interpreting for meetings and on-site events.
• English presentation coaching (academic and professional).
• Liaison interpreting for meetings and on-site events.
• English presentation coaching (academic and professional).
Currently pursuing a Master’s degree in Project Management, focusing on project planning, risk management, stakeholder coordination, budgeting, and performance monitoring.
The program strengthens my ability to manage deadlines, organize workflows efficiently, and ensure high-quality delivery in professional environments.
The program strengthens my ability to manage deadlines, organize workflows efficiently, and ensure high-quality delivery in professional environments.
Completed advanced training in translation and interpretation (French-English), with focus on linguistic accuracy, terminology research, cross-cultural communication, and professional ethics.
Developed strong skills in written translation, consecutive interpretation, and professional communication.
Developed strong skills in written translation, consecutive interpretation, and professional communication.
- Language institute-Ghana 20/12/2023
![Language institute-Ghana]()
Certified in Specialized Translation and Marketing Management, with training in business communication, brand messaging, and market-focused content adaptation.
This certification strengthened my ability to translate marketing and business materials accurately while preserving tone, persuasion, and strategic intent.
- 🇩🇪 Deutsch
- 🇬🇧 English
- 🇫🇷 French
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