I help growing brands deliver world-class customer experiences by untangling their CRM workflows and taking ownership of their client relationships.

As a CRM Expert, I know platforms like Zendesk AI and Front inside and out. I build the advanced automations and operational procedures that keep the back-end running smoothly—recently reducing resolution times by 15% for my team. But as a Client Support Specialist, my true strength lies in how I use those tools to foster high-value, long-term relationships with clients.

Whether I am providing personalized support to US-based VIP clients, scaling operations (like optimizing 5,000+ SKUs for Foodpanda APAC), or translating complex product data for engineering teams, my goal is always the same: peak CSAT scores and unmatched brand loyalty