Hannah Eroisa
Manila, Philippines
Hannah Eroisa
Virtual Assistant
Category : Secretariat
Hi, good day! My name is Hannah Beatrice Lato, and I’m based in the Philippines.
I bring a strong background in customer service, administrative support, and remote work. I previously worked as a Customer Service Representative, where I handled high-volume inquiries via phone, email, and chat, consistently delivering excellent service. I also have experience as an ESL tutor, currently working with international professionals, managing schedules, and communicating across different time zones.
I’m now fully transitioning into remote work because I’ve already proven that I can thrive in a virtual environment, and I’m excited to focus on supporting businesses long-term with efficiency, reliability, and results.
My ideal work environment is structured, communicative, and goal-driven, where I can take initiative while also collaborating with a team.
I’m excited about the opportunity to contribute to your business!
I bring a strong background in customer service, administrative support, and remote work. I previously worked as a Customer Service Representative, where I handled high-volume inquiries via phone, email, and chat, consistently delivering excellent service. I also have experience as an ESL tutor, currently working with international professionals, managing schedules, and communicating across different time zones.
I’m now fully transitioning into remote work because I’ve already proven that I can thrive in a virtual environment, and I’m excited to focus on supporting businesses long-term with efficiency, reliability, and results.
My ideal work environment is structured, communicative, and goal-driven, where I can take initiative while also collaborating with a team.
I’m excited about the opportunity to contribute to your business!
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
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● Deliver personalized one-on-one English lessons to 15+ European professionals and adult learners
weekly, improving fluency, pronunciation, and workplace communication skills.
● Customize lesson plans, presentations, and learning materials based on client goals including
business meetings, interviews, and daily communication.
● Manage student schedules across multiple time zones while maintaining consistent class
attendance and timely session delivery.
● Provide real-time grammar corrections and structured feedback during live sessions, helping
learners improve speaking confidence and communication accuracy.
● Build long-term professional relationships with international clients through engaging,
student-centered, and goal-oriented online instruction
weekly, improving fluency, pronunciation, and workplace communication skills.
● Customize lesson plans, presentations, and learning materials based on client goals including
business meetings, interviews, and daily communication.
● Manage student schedules across multiple time zones while maintaining consistent class
attendance and timely session delivery.
● Provide real-time grammar corrections and structured feedback during live sessions, helping
learners improve speaking confidence and communication accuracy.
● Build long-term professional relationships with international clients through engaging,
student-centered, and goal-oriented online instruction
● Managed daily class schedules, student records, and parent communication for multiple classes
while ensuring organized classroom operations.
● Created lesson plans, assessments, reports, and digital learning materials to support both
classroom and online instruction.
● Improved grading and documentation efficiency by 20% through streamlined reporting and
record-management processes.
● Designed engaging educational materials using Canva to enhance classroom participation and
visual learning experiences.
● Adapted teaching strategies and classroom activities to support students with diverse learning
needs and academic levels.
while ensuring organized classroom operations.
● Created lesson plans, assessments, reports, and digital learning materials to support both
classroom and online instruction.
● Improved grading and documentation efficiency by 20% through streamlined reporting and
record-management processes.
● Designed engaging educational materials using Canva to enhance classroom participation and
visual learning experiences.
● Adapted teaching strategies and classroom activities to support students with diverse learning
needs and academic levels.
● Conducted online and in-person tutoring sessions for students across different grade levels,
improving academic performance and lesson comprehension.
● Managed weekly tutoring schedules, tracked student progress, and maintained organized
academic records using spreadsheets and digital tools.
● Prepared customized worksheets, learning materials, and progress reports tailored to individual
student needs.
● Coordinated with students and parents through email and chat to provide academic updates,
schedule changes, and learning support.
improving academic performance and lesson comprehension.
● Managed weekly tutoring schedules, tracked student progress, and maintained organized
academic records using spreadsheets and digital tools.
● Prepared customized worksheets, learning materials, and progress reports tailored to individual
student needs.
● Coordinated with students and parents through email and chat to provide academic updates,
schedule changes, and learning support.
● Handled high-volume customer inquiries through phone, email, and chat while maintaining
professional communication and service quality standards.
● Resolved customer concerns efficiently and consistently met company productivity, response-time,
and customer satisfaction targets.
● Processed orders, returns, and account updates with 98% accuracy in a fast-paced customer
service environment.
● Managed multiple customer concerns simultaneously while maintaining strong attention to detail
and deadline compliance.
professional communication and service quality standards.
● Resolved customer concerns efficiently and consistently met company productivity, response-time,
and customer satisfaction targets.
● Processed orders, returns, and account updates with 98% accuracy in a fast-paced customer
service environment.
● Managed multiple customer concerns simultaneously while maintaining strong attention to detail
and deadline compliance.
Performed data entry, document filing, and records management for office administrative
operations and public documentation.
● Assisted with administrative inquiries, office coordination, and document preparation to support
daily workflow processes.
● Maintained organized physical and digital records, improving accessibility and overall
documentation efficiency.
operations and public documentation.
● Assisted with administrative inquiries, office coordination, and document preparation to support
daily workflow processes.
● Maintained organized physical and digital records, improving accessibility and overall
documentation efficiency.
- TEFL Certified 26/03/2026
![TEFL Certified]()
- 🇬🇧 English
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