Results-driven Business Analyst with 9+ years of experience bridging the gap between business needs and technology solutions across finance, retail, and healthcare sectors. Proven expertise in requirements elicitation, process mapping, stakeholder management, and agile delivery. Certified in CBAP and Scrum, with a strong analytical mindset and a track record of delivering projects that reduce cost and increase operational efficiency.

• Led end-to-end business analysis for a £4.2M digital transformation programme, delivering a 28% reduction in manual processing time.
• Facilitated 40+ stakeholder workshops to elicit and document business, functional, and non-functional requirements using JIRA and Confluence.
• Developed detailed AS-IS / TO-BE process maps using BPMN 2.0, identifying £600K in annual cost-saving opportunities.
• Acted as Scrum Product Owner liaison, managing and prioritising a backlog of 200+ user stories across 5 development squads.
• Produced executive-level dashboards in Power BI tracking KPIs across 12 business units, used by C-suite for quarterly reviews.