Imane Souary
Casablanca, Morocco
Imane Souary
Incident manager
Category : Computer assistance
I am an Incident Manager & Service Quality Consultant, specializing in major incident management, proactive monitoring and continuous improvement of IT services.
My experience in a critical environment has allowed me to develop a strong capacity for analysis, coordination and communication between technical and business teams.
I work as a freelancer to:
• Manage and steer critical incidents (P1 / P2)
• Implement or optimize ITSM (Incident, Problem, Change) processes
• Analyze root causes and follow up on action plans
• Improve monitoring and reporting tools (Mantis BT, JIRA, ServiceNow, Power BI)
• Train and support teams on ITIL best practices
My experience in a critical environment has allowed me to develop a strong capacity for analysis, coordination and communication between technical and business teams.
I work as a freelancer to:
• Manage and steer critical incidents (P1 / P2)
• Implement or optimize ITSM (Incident, Problem, Change) processes
• Analyze root causes and follow up on action plans
• Improve monitoring and reporting tools (Mantis BT, JIRA, ServiceNow, Power BI)
• Train and support teams on ITIL best practices
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
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