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Presentation
I'm an Experienced Customer Service Professional specialising in multi-channel support with a proven track record of maintaining 95%+ satisfaction ratings. Expert in resolving complaints, managing inquires efficiently and building positive customer relationships across emails, chats, phones and social media platform.
TECHNICAL SERVICES:
Platforms: Zendesk, Freshdesk
CRM: Salesforce, HubSpot
TOOLS; Google Workspace, Microsoft Office
MY SERVICES:
Email and Chat Support
CRM Setup
Social Media Support
Order Management
Complaint Resolution
Available for flexible contracts || Fast response times || Result Oriented Approach
TECHNICAL SERVICES:
Platforms: Zendesk, Freshdesk
CRM: Salesforce, HubSpot
TOOLS; Google Workspace, Microsoft Office
MY SERVICES:
Email and Chat Support
CRM Setup
Social Media Support
Order Management
Complaint Resolution
Available for flexible contracts || Fast response times || Result Oriented Approach
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Background
Customer Service Representative
Log and track customer interactions in the CRM system (like Salesforce, Zoho)
Respond to customer enquires via phone, email or chat. Providing clear, friendly and accurate information
Resolve customer complaints promptly and professionally ensuring customer satisfaction and brand loyalty.
Follow up with customers to ensure their issues are resolved and they are satisfied with the services.
Provide product and service information , helping customers understand the company's plan and rates.
Escalate complex issues to technical team or superbisors when necessary.
Assist with account setup and updates.
Respond to customer enquires via phone, email or chat. Providing clear, friendly and accurate information
Resolve customer complaints promptly and professionally ensuring customer satisfaction and brand loyalty.
Follow up with customers to ensure their issues are resolved and they are satisfied with the services.
Provide product and service information , helping customers understand the company's plan and rates.
Escalate complex issues to technical team or superbisors when necessary.
Assist with account setup and updates.
HND
Mass Communication (Media Studies)
Social Media Manager
Certification awarded to me for a successful one month training as a Social Media Manager.
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Working hours
Monday
From08h00To17h00
☕From08h00To00h00
Tuesday
From08h00To17h00
Wednesday
From08h00To17h00
Thursday
From08h00To17h00
Friday
From08h00To17h00
Saturday
Closed
Sunday â–ª Today
Closed
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Reviews
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