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Presentation
Expert in IT and deliverability, with more than 15 years of experience in managing technical teams and process optimization
to achieve business goals. Specialist in digital marketing and emailing, I design and implement strategies
to maximize engagement and conversion. With an advanced mastery of system administration, I ensure quality
services while complying with compliance standards (GDPR, CAN-SPAM).
to achieve business goals. Specialist in digital marketing and emailing, I design and implement strategies
to maximize engagement and conversion. With an advanced mastery of system administration, I ensure quality
services while complying with compliance standards (GDPR, CAN-SPAM).
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Background
TECHNICAL DIRECTOR
IT SPECIALIST
- Management and optimization of IT infrastructures.
- Development and implementation of IT systems.
- Analysis and improvement of information technology processes.
- Supervision of digital marketing and emailing campaigns.
- Implementation of lead acquisition strategies.
- Monitoring of marketing performance indicators.
- Management and optimization of IT infrastructures.
- Development and implementation of IT systems.
- Analysis and improvement of information technology processes.
- Supervision of digital marketing and emailing campaigns.
- Implementation of lead acquisition strategies.
- Monitoring of marketing performance indicators.
EMAIL MARKETING & DELIVERABILITY MANAGER
- Planning and execution of email campaigns.
- Segmentation and optimization of customer databases.
- Implementation of authentication protocols (SPF, DKIM, DMARC).
- Analysis and reporting of campaign performance.
- Regulatory monitoring and compliance with laws (GDPR, CAN-SPAM).
- Training and supervision of marketing teams.
- Segmentation and optimization of customer databases.
- Implementation of authentication protocols (SPF, DKIM, DMARC).
- Analysis and reporting of campaign performance.
- Regulatory monitoring and compliance with laws (GDPR, CAN-SPAM).
- Training and supervision of marketing teams.
TECHNICAL SUPPORT AND DELIVERABILITY
USER SUPPORT TECHNICIAN
- Technical support and incident management.
- Communication with users to resolve technical issues.
- Documentation of incidents and implementation of preventive solutions.
- Training and supervision of technical teams.
- Optimization of technical support procedures.
DELIVERABILITY MANAGER
- Supervision and optimization of the deliverability of emailing campaigns.
- Implementation and monitoring of authentication protocols (SPF, DKIM, DMARC).
- Bounce rate analysis and blacklist management.
- Development of strategies to improve deliverability.
- Communication and training of customers on emailing best practices.
- Technical support and incident management.
- Communication with users to resolve technical issues.
- Documentation of incidents and implementation of preventive solutions.
- Training and supervision of technical teams.
- Optimization of technical support procedures.
DELIVERABILITY MANAGER
- Supervision and optimization of the deliverability of emailing campaigns.
- Implementation and monitoring of authentication protocols (SPF, DKIM, DMARC).
- Bounce rate analysis and blacklist management.
- Development of strategies to improve deliverability.
- Communication and training of customers on emailing best practices.
WEB DEVELOPER
- Design and development of interactive websites.
- Integration and functionality testing.
- Maintenance and optimization of web performance.
- Integration and functionality testing.
- Maintenance and optimization of web performance.
CLAIMS HANDLING
Master claims management by analyzing problems, providing solutions and adopting communication
Empathetic for positive customer relationships.
Empathetic for positive customer relationships.
INCREASE CUSTOMER SATISFACTION
Develop skills to identify customer needs, anticipate their expectations and ensure quality service through effective communication
and proactive problem solving.
and proactive problem solving.
COMPUTER MASTERY APPLIED TO MANAGEMENT
Develop programming and IT management skills to create innovative solutions, integrated with organizational goals, while
by mastering operating systems and infrastructure security.
by mastering operating systems and infrastructure security.
TECHNICAL BACCALAUREATE
Acquire electrical and mechanical skills through concrete projects, strengthening my ability to solve technical problems and my ability to solve problems.
Passion for engineering and technology.
Passion for engineering and technology.
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday â–ª Today
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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