Itumeleng Moletsi

I provide professional customer service and client support across phone, email and digital channels. My experience includes resolving customer enquiries, updating account information, maintaining accurate CRM and case records, following up on outstanding matters, escalating complex issues appropriately and working within service-level and quality standards.

I have more than 10 years of experience across banking, telecommunications, insurance, healthcare support and BPO environments, including supporting U.S.-based customers and stakeholders. I am experienced in high-volume service environments, KPI and SLA performance, confidential information handling, documentation, problem resolution and clear professional communication.

I am also proficient in Microsoft Office, Excel, Outlook, CRM systems and contact-centre platforms, and I adapt quickly to new systems and processes.