Jethro Litan

At Rapid Assistants LLC, I wore multiple hats as a Virtual Assistant, serving as a Cold Calling Division Manager and Trainer, Executive Assistant, Assistant Property Manager, and Assistant Bookkeeper. I managed and trained teams of cold callers, monitored KPIs, and developed training programs while also providing executive support through calendar and email management. Additionally, I coordinated property maintenance, vendor communications, permits, and utility transfers, and assisted with bookkeeping by recording expenses and maintaining accurate financial records. This multifaceted role strengthened my leadership, organizational, administrative, and project coordination skills while supporting the day-to-day operations of a U.S.-based business.

At Magic Leads Contact Center Solutions, I started as an Appointment Setter, conducting outbound cold calls, qualifying prospects, and booking appointments for clients. My strong performance led to a promotion to Team Manager and New Hire Trainer, where I supervised a team of appointment setters, monitored KPIs and quality standards, coached team members on sales techniques and communication skills, and trained new hires on CRM systems, auto-dialers, and best practices to ensure consistent performance and client satisfaction.

At ADP Philippines, I supported small business clients as a Teledata Analyst by processing payroll requests with accuracy and efficiency while providing customer support through phone and chat. I was later selected as a Subject Matter Expert (SME), where I mentored new hires and provided process guidance during onboarding. As a Technical Support Specialist, I assisted employees with troubleshooting technical issues and coached them on improving call quality and performance. My commitment to accuracy, customer service, and security also earned me recognition as a Security Champion for preventing a fraudulent payroll transaction.