Joanna Sankey

Customer‑focused professional with 2+ years handling inbound calls, live‑chat, and email support for e‑commerce and fintech clients. Proven ability to resolve issues on first contact, maintain 95%+ CSAT, and improve response time by 20%. Skilled in CRM tools (Zendesk, HubSpot, Freshdesk), ticketing systems, and data‑driven reporting. Strong communicator, empathetic, and quick learner. Seeking a remote customer‑service position to deliver exceptional client experiences.