Professional Profile: Operations, Sales & Technical Specialist 1. Management & Strategic Leadership With nearly a decade in leadership, I don’t just "run" a business; I optimize it for growth and reliability. Operational Excellence: Expert in facility management, ensuring 100% operational uptime by overseeing daily workflows and safety protocols. Performance Tracking: Specialist in setting and auditing KPIs (Key Performance Indicators) to drive staff productivity and departmental profitability. Team Leadership: Experienced in supervising diverse teams, managing shift schedules, and providing hands-on training and conflict resolution. Stakeholder Relations: Skilled in generating detailed operational and sales reports to keep senior management and stakeholders informed. 2. Strategic Sales & Revenue Growth I have a proven track record of exceeding financial targets through structured sales processes. Sales Lifecycle Management: Expert in lead management, professional quotation control, and high-conversion closing techniques. Corporate Account Management: Experienced in handling high-level corporate bookings and maintaining premium brand standards. Market Positioning: Skilled at identifying revenue opportunities and implementing strategies to consistently exceed monthly targets. 3. Technical Systems & IT Infrastructure I bridge the gap between business management and technical support, ensuring the tools you use never fail. SaaS & POS Administration: Deep experience managing specialized software like Apex Timing and various Point of Sale (POS) systems. Technical Troubleshooting: Currently completing CompTIA A+; skilled in Windows 11 environments, hardware maintenance, and network fundamentals. Data Integrity: Expert at managing high-volume communications and ensuring digital records are accurate, organized, and secure. 4. Logistics & Supply Chain Expert I ensure the "physical" side of the business moves as fast as the digital side. End-to-End Dispatch: Managing the full lifecycle of orders, from reception to professional courier dispatch via Aramex and The Courier Guy. Inventory Control: Specialist in manual stock auditing and implementing security protocols to stop inventory shrinkage and loss. Procurement: Managing supplier relationships and inventory levels to balance stock availability with cash flow. 5. Compliance & Safety (OHS & Regulatory Standards): 100% adherence to national Occupational Health & Safety (OHS) and food hygiene standards. Safety Protocols: Expert in implementing and enforcing facility safety rules to protect staff, clients, and assets. Key Skills: Inventory Management, Technical Logistics Operations Management SaaS Administration (Apex Timing) Supply Chain Management Sales Team Leadership POS System Management Dispatch Coordination KPI & Performance Auditing Hardware/Network Troubleshooting Manual Stock Auditing Workflow Optimization, Windows 11 & MS Office, Procurement & Loss Prevention Conflict Resolution Data Integrity & Reporting Inventory Control The "Johannes Steyn" Advantage Verified Reliability: I carry a 99% attendance record (documented history of only 1 day absent in a full year). Human Communication: I communicate clearly and directly, avoiding "robotic" processes in favor of practical, real-world solutions. Self-Sufficient: I hold a Code 8 driver's license and have my own reliable vehicle, making me fully mobile for any task in the Pretoria or East Rand areas.