*Handles client inquiries, prepares quotations, and follows up on orders.
*Recommends customized printing solutions based on customer requirements.
*Coordinates with production staff to ensure accurate job processing and on-time delivery.
*Maintains records of orders, payments, and customer information.
*Provides administrative documentation, reporting, and internal coordination

*Spearheaded client communication and closed sales by identifying customer needs and recommending tailored printing solutions
*Conducted cold calls, product presentations, and follow-ups to secure new and repeat business
*Managed customer inquiries and maintained accurate records of orders, payments, and project updates
*Provided administrative support to sales and production teams, including documentation, coordination, and internal communication

Additional Experience in Production Operations
*Operated machines for creasing, folding, perfect binding, and lamination
*Performed quality checks and troubleshooting to maintain high production standards
*Recorded production data and assisted in resolving workflow issues

*Performed data entry and maintained organized, up-to-date client and property records.
*Conducted cold calls to potential leads, supporting the sales and outreach process.
*Monitored and updated tasks and leads using Podio CRM to support team workflows.
*Handled daily email and phone communications, filtering and forwarding as needed.
*Transcribed recorded calls and voicemails accurately for documentation and follow-up purposes.
*Prepared customer spreadsheets, tracked service requests, and maintained online files.
*Scheduled meetings, property viewings, and managed the managers’ calendars efficiently