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Presentation
High-impact visual assets powered by AI speed and professional design precision. I specialize in combining generative AI tools with professional editing software to create eye-catching, brand-aligned graphics tailored to your vision.
Services Provided:
Brand Identity: Logo design, visual concepts, and brand assets.
Social Media & Marketing: High-converting banners, flyers, posters, and promo graphics.
Digital Media: Custom stickers, flat-lay compositions, and promotional video assets.
Why Work With Me?
By blending advanced AI generation with expert manual refinement, I deliver creative concepts, fast turnarounds, and polished, professional results that help your brand stand out.
Services Provided:
Brand Identity: Logo design, visual concepts, and brand assets.
Social Media & Marketing: High-converting banners, flyers, posters, and promo graphics.
Digital Media: Custom stickers, flat-lay compositions, and promotional video assets.
Why Work With Me?
By blending advanced AI generation with expert manual refinement, I deliver creative concepts, fast turnarounds, and polished, professional results that help your brand stand out.
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Background
Appointment Setter / Customer Support Representative
Call warm leads from union member cards, Child Safety Kit programs, Legacy Will Kits, and referrals to book appointments with licensed life insurance agents.
Explain program details, qualify prospects, confirm appointments, and follow up to increase Zoom call show rates.
Document accurate CRM notes and verify beneficiary/sponsorship information while meeting daily booking goals.
Explain program details, qualify prospects, confirm appointments, and follow up to increase Zoom call show rates.
Document accurate CRM notes and verify beneficiary/sponsorship information while meeting daily booking goals.
Technical Support Representative – Meta Ads & Creator Support
Frontline technical support for clients subscribed to Meta Support, specializing in Ads Support and Creator Support.
Handled advertiser cases: ad account access, campaign setup, ad delivery, billing/payment, Business Manager, Pages, and Instagram issues.
Handled creator cases: creator tools, monetization/payout concerns, content issues, account access, and product functionality.
Diagnosed issues using internal tools, reproduced bugs, documented steps, and escalated complex cases to product/engineering teams.
Provided policy and product guidance to advertisers and creators on Meta tools, features, and compliance requirements.
Relayed client feedback and technical trends to the Meta product team; analyzed account data to provide troubleshooting recommendations.
Handled advertiser cases: ad account access, campaign setup, ad delivery, billing/payment, Business Manager, Pages, and Instagram issues.
Handled creator cases: creator tools, monetization/payout concerns, content issues, account access, and product functionality.
Diagnosed issues using internal tools, reproduced bugs, documented steps, and escalated complex cases to product/engineering teams.
Provided policy and product guidance to advertisers and creators on Meta tools, features, and compliance requirements.
Relayed client feedback and technical trends to the Meta product team; analyzed account data to provide troubleshooting recommendations.
Emergency Roadside Assistance / Customer Support Representative – AGERO / USAA
Provided immediate roadside assistance for AGERO/USAA members, coordinating towing, lockouts, jump-starts, fuel delivery, tire changes, and claim/policy updates.
Provided priority roadside support for U.S. military personnel and other VIP members, delivering urgent dispatch, empathetic customer care, and accurate case documentation.
Provided priority roadside support for U.S. military personnel and other VIP members, delivering urgent dispatch, empathetic customer care, and accurate case documentation.
Order Specialist – Ethernet AVPN MACD, BVOIP Support, Total Disconnects, Global Ordering
Managed end-to-end ordering for AT&T Business Ethernet AVPN MACD (Move, Add, Change, Disconnect) and Global Ordering across 20+ order management systems.
Provided BVOIP support and handled total disconnects, ensuring accurate processing and minimal service disruption for business clients.
Managed thousands of B2B high-speed Internet and BVOIP service requests, streamlining workflows to reduce delivery times.
Handled order adjustments, cancellations, and holds with agility in a dynamic business environment.
Collaborated with sales, engineering, and support teams to meet customer requirements and delivery standards.
Implemented strict security measures for transaction processing and maintained accurate B2B transaction records.
Provided BVOIP support and handled total disconnects, ensuring accurate processing and minimal service disruption for business clients.
Managed thousands of B2B high-speed Internet and BVOIP service requests, streamlining workflows to reduce delivery times.
Handled order adjustments, cancellations, and holds with agility in a dynamic business environment.
Collaborated with sales, engineering, and support teams to meet customer requirements and delivery standards.
Implemented strict security measures for transaction processing and maintained accurate B2B transaction records.
Technical Support II
Provided technical support for Comcast/Xfinity customers, resolving 90% of connectivity issues on the first call and consistently exceeding resolution targets.
Troubleshot Comcast/Xfinity internet, cable TV, VOIP, and home security system issues — signal, configuration, and equipment setup.
Documented interactions and resolutions to improve the knowledge base; escalated complex cases to Tier 2/engineering.
Educated customers on equipment setup, signal checks, and preventive troubleshooting to reduce repeat contacts.
Troubleshot Comcast/Xfinity internet, cable TV, VOIP, and home security system issues — signal, configuration, and equipment setup.
Documented interactions and resolutions to improve the knowledge base; escalated complex cases to Tier 2/engineering.
Educated customers on equipment setup, signal checks, and preventive troubleshooting to reduce repeat contacts.
🇬🇧English
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday ▪ Today
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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