Professional with experience in customer service and sales, both internal and external, with solid management of Information and Communication Technologies (ICT). I have a command of Microsoft Office tools (Word, Excel and PowerPoint) and experience in the basic management of social networks, as well as in direct and remote customer service, incident resolution, order tracking and use of digital tools for efficient service. I am characterized by assertive communication, empathy and customer orientation, with the ability to work in a team, exercise leadership when necessary and perform effectively under pressure. Outstanding for providing quick and effective solutions, always maintaining a cordial, responsible and professional treatment.