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Presentation
With more than 15 years of experience in IT, I have worked in France and the United Kingdom on various application environments, mainly around ERP, CRM and SaaS platforms.
I am involved in application and functional support missions (level 1 and 2): analysis of incidents, understanding of user needs, problem solving, ticket follow-up and coordination with the technical teams when necessary.
Accustomed to working with business teams, end users and IT teams, I know how to make the link between the functional and the technical, keeping a pragmatic and solution-oriented approach.
I have a good foundation in SQL for data analysis and application diagnostics. I am known for my reliability, my ability to adapt and my speed of learning.
Languages: fluent French, professional English, notions of German.
Based in Paris, I work remotely for Swiss clients.
I am involved in application and functional support missions (level 1 and 2): analysis of incidents, understanding of user needs, problem solving, ticket follow-up and coordination with the technical teams when necessary.
Accustomed to working with business teams, end users and IT teams, I know how to make the link between the functional and the technical, keeping a pragmatic and solution-oriented approach.
I have a good foundation in SQL for data analysis and application diagnostics. I am known for my reliability, my ability to adapt and my speed of learning.
Languages: fluent French, professional English, notions of German.
Based in Paris, I work remotely for Swiss clients.
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Background
Application Support
- AGILE/SCRUM methodology support for users of the Sorting and Recycling perimeters.
- Bug reporting and requests for evolution, qualification, diagnosis and
resolution.
- Documentation, training and communication.
- Interface with the Delivery/PO teams to integrate the
Fixes/evolutions reported via support.
- Bug reporting and requests for evolution, qualification, diagnosis and
resolution.
- Documentation, training and communication.
- Interface with the Delivery/PO teams to integrate the
Fixes/evolutions reported via support.
Application Support
- Resolution of incidents on the M3 ERP, escalation of anomalies to level 3
and monitoring of their resolution.
- Support and training on the Showroom.
- Assistance to the project manager: drafting of functional specifications and
functional recipe.
and monitoring of their resolution.
- Support and training on the Showroom.
- Assistance to the project manager: drafting of functional specifications and
functional recipe.
Application Support
- Resolution of incidents on the M3 ERP, escalation of anomalies to level 3
and monitoring of their resolution.
-Support in the warehouse for the use of scanners, printers, as well as during stock inventories.
- Drafting of procedures and manuals and training of users
and monitoring of their resolution.
-Support in the warehouse for the use of scanners, printers, as well as during stock inventories.
- Drafting of procedures and manuals and training of users
Consultant
UAT, training and project management assistance
Coordination between technical and functional teams
Clients: France Telecom, Tele2, Hermès, Air Liquide
Coordination between technical and functional teams
Clients: France Telecom, Tele2, Hermès, Air Liquide
2005
Master's degree in telecommunications engineering
🇬🇧English 🇫🇷French
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday â–ª Today
Closed
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