Bilingual (English–Spanish) professional with over 10 years of experience providing accurate medical interpretation, healthcare customer support, and technical assistance. Specialized in OPI and VRI interpretation, medical terminology, HIPAA compliance, insurance eligibility verification, prior authorizations, claims support, and provider communication. Experienced in customer service, case management, CRM systems, billing support, and technical troubleshooting, delivering clear communication and exceptional service across healthcare, SaaS, banking, and telecommunications environments.