Career summary
I have 5 years of field experience as a junior PC, printer, and point-of-sale (POS) systems technician.
My role as a PC technician:
• Troubleshooting hardware, software, and firmware on private and business/office/company PCs.
• Advising and consulting on the purchase, registration, deployment, and use of personal and private domains and subdomains.
• Setting up private and company email accounts/inboxes.
• Troubleshooting email systems, including SSL/TLS and other connection errors.
• Setting up email protocols such as SMTP.
• Providing remote technical support to both technicians and clients.
My role as a printer technician:
• Troubleshooting hardware, software, and firmware issues on printers, copiers, plotters, and other multifunction/all-in-one office devices.
• Setting up network file sharing such as SMB and fax configurations.
• Providing remote customer service, including basic sales, cold calling, and generating sales leads.
My role as a point-of-sale (POS) systems technician:
• Troubleshooting hardware, software, and firmware issues on point-of-sale terminals, speed point/card machines, and digital merchandising/advertising displays.
• Managing SQL-based databases.
• Using basic Python commands to interact with databases.
• Conducting stock-taking, managing personal inventory, and performing audits across multiple franchise stores.
• Entrusted with the handling and delivery of high value equipment.
Miscellaneous skills
• Basic graphic design using Photoshop.
• Audio editing using digital audio workstations such as FL Studio.