Krishankant Swarnkar

Senior Application Support Engineer with 8+ years delivering L2/L3 production support, advanced troubleshooting, and escalated incident resolution for high-volume, cloud-hosted enterprise applications. Resolved 1,000+ escalated production incidents with structured Root Cause Analysis (RCA), maintaining 99.9% SLA-bound uptime while partnering closely with Engineering teams to fix bugs and performance bottlenecks. Experienced writing and tuning Oracle SQL for operational reporting and troubleshooting, with strong observability tooling depth (CloudWatch, Splunk, Prometheus, Grafana, ELK Stack, NewRelic APM) and hands-on exposure to REST APIs, distributed microservices, Apache Kafka, event streaming, asynchronous messaging, Kafka producers/consumers, topics, consumer groups, offsets, lag monitoring, retry handling, and DLQ-based failure analysis. Built an AI-assisted operational workflow on AWS Bedrock (multi-agent RAG system with Guardrails) — directly relevant to AI-powered support and automation tooling. Strong verbal and written communicator, comfortable managing high-priority incidents in fast-paced production environments.