I provide professional administrative, customer support, and operations services backed by 10+ years of experience in manufacturing, logistics, healthcare, and service‑based industries. I specialize in high‑accuracy data management, executive support, CRM/ERP administration, dispatch coordination, and financial workflow support. My background allows me to handle complex, multi‑system tasks with reliability, confidentiality, and fast turnaround.
Services I Offer:
Administrative & Executive Support
• Calendar management, email organization, and executive assistance
• Document creation, editing, formatting, and data organization
• Meeting coordination, agenda prep, and call handling
• Travel planning, expense management, and general office support
Data Entry & Database Management
• High‑volume data entry with 80–100 WPM accuracy
• CRM and ERP updates across Oracle, SAP, Concur, Citrix, CAS, Accu‑Term, LaserFiche, and more
• Spreadsheet creation, data cleanup, and reporting in Excel
• File management, digital organization, and record maintenance
Billing, Collections, AR/AP & Financial Support
• Invoice creation, contract billing, and reconciliation
• AR/AP processing and payment follow‑up
• Collections management, dispute resolution, and insurance claim handling
• Month‑end reports, usage reports, and financial documentation prep
Dispatch, Scheduling & Operations Coordination
• Dispatch for logistics, field service, emergency medical, and transportation teams
• Scheduling, route updates, and resource allocation
• CAD system updates, live call management, and communication tracking
• Vendor coordination, purchasing support, and inventory updates
Medical Administrative Services
• Insurance verification, authorizations, and pre‑certs
• ICD‑9/CPT coding, HCFA & UB‑92 form processing
• Patient scheduling, chart updates, and EMR system use (Practice Fusion, NexTech, Medisoft, etc.)
• HIPAA‑compliant data handling and medical office support
Customer Service & Sales Support
• CRM updates, quote creation, and order entry
• Client communication, follow‑up, and issue resolution
• Sales documentation, contract support, and order tracking
Reporting, Documentation & Compliance
• Daily, weekly, and monthly reporting
• Inventory logs, payroll assistance, and usage tracking
• Compliance management including HIPAA, company policies, and audit‑ready documentation
Technical Proficiencies
• Oracle, SAP, Concur, Citrix, Accu‑Term, LaserFiche, CAS
• Microsoft Word, Excel, Outlook, PowerPoint
• Medical billing software: Medical Manager, Health Pak, Centricity, NexTech, Medisoft, Kareo, etc.
• Fast multi‑system navigation and CRM expertise