Lizet Antunez

What I Offer & Why Work With Me?
Need an extra set of hands to keep your business running smoothly? I can help.
Hi, I’m Lizet, a customer experience and administrative professional with 9+ years of experience working in customer service, insurance, claims, operations, and business support.
💻 What I Can Help With
✔️ Customer Service
- Email, chat, and phone support
- Customer follow-ups
- Handling questions and concerns
- Problem-solving and escalations
- Customer relationship management
✔️ Virtual & Administrative Assistance
- Data entry and organization
- Research
- Documentation
- Scheduling and follow-ups
- Managing day-to-day administrative tasks
- CRM and computer-based systems
✔️ Sales & Business Support
- Lead follow-up
- Customer outreach
- Sales support
- Appointment scheduling
- Helping customers understand products and services
✔️ Social Media & Content
- Social media posts
- Captions and promotional content
- Basic content planning
- Customer engagement
- Marketing support
⭐ Why Hire Me?
I bring real-world experience, not just theory. I've spent years working directly with customers, handling sensitive information, solving problems, working with multiple systems, and finding ways to make processes more efficient.
I'm organized, dependable, detail-oriented, adaptable, and comfortable working independently. I also understand that when you hire a freelancer, you're trusting them with part of your business. I take that responsibility seriously.
Whether you need someone for a one-time project or ongoing support, I'm ready to help you save time, stay organized, and give your customers a better experience.
📩 Let's work together and get things off your plate.